Terms of Service

ONBOARDING

3-month minimum commitment for training and nutrition
- 1 subscription pause is allowed, up to 60 days. This is effective after the initial 3-month commitment has been completed.
- Additional pauses are allowed at the discretion of the coach.
1 hour on-boarding call is mandatory upon registration
- This is at the discretion of your coach. In some cases a call may not be required.
Initial plan will be sent to you within 3-5 business days after initial call and completion of appropriate documentation, pending payment.

24hrs turn around time for email and nutrition check-in communication.
- LATE check-ins are not guaranteed a 24hr response time.
Questions requiring quick responses, please email your coach with the word “URGENT” in the subject line.
- Please avoid using social media platforms as a means of urgent communication.
The discord channel and facebook group are public forums, past and current clients have access. The decision to share private information is at your discretion.
- Please follow community guidelines.

Nutrition check-ins are to be completed on your assigned check-in day.
- Incomplete check-in sheets at the time of check-in will not be updated until communication is received by your coach.
- If check-in sheets cannot be completed on time, please notify your coach in advance.
  - Late submissions cannot be guaranteed 24hrs turnaround time.
Check-ins will be replied to within 24hrs of the closing of the check-in window.
- Replies will consist of Coach's Notes and/or LOOM video recording.
Athletes have access to their coach 24/7 via email and MyCoach. Standard response times as per "Communication" section of this document.
Please communicate all relevant information with your coach. They are here to help you navigate your nutrition process and without all of the information available, they will not be able to support you to the best of their abilities.